Hours change for option 0 how to script....

[turtlezzz]

I have a script where option 0 is available and routes it out to our receptionist at dn 2500. we are open until 8pm. She leaves at 5pm and calls afer that will need to go back into customer service line when option 0 is pressed. One way is giving receptionist skillset and execute a receptionist script then after she logs out I can route the calls to cs script but is there a after 5pm, i have a time of day check and route calls betwen 5-8pm to cust_serv script?

/*Day Menu*/
OPEN VOICE SESSSION
PLAY PROMPT make_selection_vs /*options menu*/
COLLECT 1 DIGITS INTO hold_digit
END VOICE SESSION

Where hold_digit equals

value 1: execute script cust_serv_sc
value 2: execute script billing_sc
value 3: execute script sales_sc

value 0: route call 2500 (recept)
default: route call 2500 (recept)

END WHERE

 

[DancingDave]

Are you looking for a way to send option 0 calls between 5pm and 8pm directly to customer service?

If so, try this

/*Day Menu*/
OPEN VOICE SESSION
PLAY PROMPT make_selection_vs /*options menu*/
COLLECT 1 DIGITS INTO cv_hold_digit
END VOICE SESSION

Where cv_hold_digit equals

value 1: execute script cust_serv_sc
value 2: execute script billing_sc
value 3: execute script sales_sc

value 0: EXECUTE reception_decision_section
default: route call 2500 /*recept*/

END WHERE

SECTION reception_decision_section

IF TIME OF DAY <> 17:00..19:59 THEN
ROUTE CALL 2500
ELSE
EXECUTE SCRIPT cust_serv_sc
END IF

I'm assuming that calls won't hear the message outwith opening hours.

Also, I find it useful to indicate call variables with the cv_ prefix

DD