Hotmail does not receive certain mail 1

[TeachR]

My daughter has been receiving my e-mail using Hotmail and Internet Explorer 6 to read it without problem. About a week ago, my mail stopped appearing in her in box. It did not bounce back to me. She has put me on her "safe" list to no avail. This affects both regular letters and those with attachments.

She can get mail from me if I mail from another address, but not from the Shaw address I've always preferred. As far as I know, neither one of us has made any real changes to our computers recently.

Anyone with any ideas? Thank you.

 

[cmeagan656]

It's hotmail's spam filter. If they get a lot of spam from an IP address they'll block it and they do not send an NDR back.

We had this happen with hotmail when Shaw changed our static corporate IP address. The particular IP address had previously been blocked by hotmail as part of a net block. It took about 3 weeks to clear it up with Hotmail. It its not a static IP address that you use (which it likely isn't if its Shaw's residential service) you're not going to be able to clear it up yourself. Give it 3 or 4 weeks and it should clear on its own. Shaw seems to change routing of residential mail about once a month. With luck, the next server the mail routes through won't be blocked by Hotmail.

In the mean time we did discover a a couple of work arounds:

1. At the beginning of the subject line type FW: as though you were forwarding an email.

2. A more cumbersome work around is to add an auto signature and send in HTML format (this won't work if you send in rich text or plain text).

Unless Hotmail have closed these little loopholes your mail should get through.

Cheers.

 

[TeachR]

To: cmeagan656:

Thank you very much for your suggestions; I had thought it was some kind of filter, but not having worked with Hotmail before, I had no clue what to look for.