HOTLINE Dial via ( 9 ) and PRI still not working

[lvNortel]

I wanted to start a new thread on this.

I am still having trouble with a fax machine using an ATA and HOTLINE/EXTERNAL/9 to dial out. ALl I get is dead air. Since I have changed the 911 programing this has happened. I set it up for either 911 or 9911 to call the police. I set up access code 7 to dial out over the PRI and that will work with the HOTLINE but not 9. There has to be something that I am missing. I have done this all the time but this is the first PRI that I have added the special 911 programing. I only did this because this was a school and I wanted to provide an extra level of care for any emergency on the campus.

I have checked my programing many times already and since the ( 7 ) access code works that leads back to the 9's again because if I delete all special 911 programing the HOTLINE feature works again. I also need this to work for the alarms systems to function properly.

Any troubleshooting suggestions.

Thanks!

"A phone is a phone and not a computer workstation".

 

[allworxguy]

Does 9 work for other phones?

Marv ccna

http://www.telemarv.ca

 

[Multimedium]

Interesting…

I might have the beginning of an explanation.

According to your setup, you have a destination code 911 and another destination code 9-Any. The point is, all your destination codes have more than 1 digit. When you program the hotline to dial only 9, it isn't a complete destination code. I'm not sure of what the system will do at this point.

What happens if you program a digital set in the same way and you pick up the receiver? Do you get a "Select line" message on the display? Do you hear dial tone? If so, is it the one from the Second Dial Tone table? Can you try with the "Intercom" and "None" values for the Prime Line setting of the digital set?

 

[lvNortel]

I will check later today when I'm on site. I will reply with my findings. Thank you

"A phone is a phone and not a computer workstation".

 

[lvNortel]

yes correct it said select a line. When I select a line I got the first dial tone and pressed nine and got the second dial tone

"A phone is a phone and not a computer workstation".

 

[lvNortel]

I just set up the fax line to auto dial 9 area code and telephone number to a test line and when I pick up the handset the call starts ringing immediately . very strange. Any ideas

"A phone is a phone and not a computer workstation".

 

[lvNortel]

I just ran another test where I entered 99 for the hotline number and still got silence but then I tried 999 and I get a fast busy signal.

"A phone is a phone and not a computer workstation".

 

[Multimedium]

I think I now have the complete explanation.

Let's start with the digital set. You set it up as a hotline to automatically dial 9 when the handset is lifted. As I explained before, 9 is not a complete destination code because all your destination codes have more than 1 digit. As you found out, what happens is that the system cancels the hotline and displays the "Select a line" message instead.

The same thing happens on the ATA. The problem is that ATAs do not have a display on which you can read the message. Even if they had one, they do not have Intercom buttons that can be pressed.

I can think of two ways to handle the issue:

First, you can forget about the hotline and have the user dial 9 before they dial the number. I think it would be very consistent for the user: they have to dial 9 on their phone, and they also have to dial 9 on the fax machine. The user will hear system dial tone when the fax machine goes off-hook.

Second, you can use another destination code, for example 7. Since it has only 1 digit, you could use it as the hotline for the fax machine. Destination code 7 can use the same route as the existing 9-Any destination code.

 

[lvNortel]

d. Yes using seven that test did work. However I still get silence but no second dial tone the call will go through properly but I would like to give the customer a second dial tone so they feel cofrtable that the phone is working properly is this possible using an ata a? Thanks

"A phone is a phone and not a computer workstation".

 

[Multimedium]

There is only one way to find out…

Before you start, make sure the Second Dial Tone table has an entry for 7, your single-digit destination code. Also, make sure the Prime Line for the fax machine is set to Intercom. Finally, remove the hotline programming for now: you want to know if you'll hear the second dial tone without that feature involved.

You can now try the following directly on the fax machine:
[ol 1]
[li]Go off-hook. You should hear system dial tone.[/li]
[li]Dial 7.[/li]
[/ol]

Do you hear the second dial tone?

 

[lvNortel]

Yes, I get the second DT but when I put the HOTLINE/EXTERNAL/7 back on I only get silence. If I dial a number, yes it starts to ring. It is strange that the ATA is masking the line for some reason. I even put my test set on the block and it does the same thing.

"A phone is a phone and not a computer workstation".

 

[Multimedium]

You're making progress.

So, ATAs get the second dial tone, like the digital sets do. The problem seems to be that the hotline feature ignores or overrides the second dial tone. You can try a few different settings with the hotline programming, but I don't promise anything.

When programming an external hotline, you can choose on which line the call is made. By default, the prime line is used. See if you get the same result when the routing table is used.

Also, in the thread thread799-1454031, bevcomm seems to have succeeded by setting the hotline to dial Pause-9. In your case, that would be Pause-7.

 

[curlycord]

I thought I replied with more info for you on this but are you wanting 2nd dial tone because you have an older fax machine requesting dial tone before it dials?.
My method is simply to dial out as normal.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[lvNortel]

Ok. let me try this. I always use a PAUSE / 9 but have only used this for POTS analog CO lines and have never needed this PRIs before of course I have never set up the 911 protocol before with a PRI.

Even though we can resolve the issue easily with a ( 7 ) I like a challenge and really think that there is a hidden solution using a 9 someplace. I like to try every option because with future issues and experiences like this have really come in handy for problem solving and troubleshooting.

I will let you know what I find.

"A phone is a phone and not a computer workstation".