Hotline a fax machine to not dail 9 on PRI

[SRC1]

I have a BCM 50 with a Fax machine on an analog port and my cust. does not what to dial 9 to access the PRI. I have set up hotline on the analog ext. but cannot get it to dial out not sure what I am missing. I have enter a pause F78 everywhere I can think of, and I am testing using an analog handset. ??? thank you in advance

Steve

 

[hawks]

What is the PRIME LINE set at for that phone. It should be Intercom.

 

[SRC1]

It is set to I/C

 

[SRC1]

With out hotline in dials out fine using the 9

 

[cook1082]

Try programming a digital set with hot line and see if hotline works.

 

[SRC1]

will be on site this afternoon will try a digital set to see if it works thanks

 

[snowman50]

set it to Hotline-external-9
then plug in your test Butt
You should get external dialtone.
Use your BCM monitor and check the call digits being dialled out.

 

[DBrewsky]

Cannot be done. Any access to a PRI is ONLY via routing. If you're lucky enough to live in an area where you can support 10 digit dialing, then you can setup destination codes as such (assuming area code of 602):

1A
0A
602A

In order for this to work, you cannot have extensions, call park, or even received digits that match any of the above.

--DB

http://support.csctech.us

Remote Support Specialist

 

[KE407122]

I did it across the PRI.
Prime Line I/C.
Capabilities and Preferences/Preferences
Hotline Type: External
Facility: Use Routing Table
External Number: 9

N.B. We don't use Access Codes for Line Pools, it's in the Routing eg. Route 0009 goes to Bloc A(pri) and Destination Code 9 is assigned First Route 009 and Normal of 000, which are some back up/overflow analog lines out.

I don't get dial tone back, BCM monitor shows off hook on 1st outbound PRI channel.

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[SNSSMIS]

Program the FAX machine to dial 9 to access the outside line. If you cant, tell the user to dial 9 and the number.