Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Hoteling - agent login or extension as sign in

Status
Not open for further replies.
njd282

njd282

Technical User
Nov 2, 2011
9
US
Hi,
We are moving to Avaya from Nortel. Are agents do hoteling. In Nortel, we used the agent login as the constant as agents moved from one team/skill to another and move to a new desk to be with their new team.
When we move to Avaya we planned to keep the constant as the agent id/login. This will effect mailbox setup which we have been told is a system wide setting. We are getting push back from other teams who use the station as their constant.

All agents will be One X agents for DR or work from home situations. We also use NICE for recording and IEX for WFM.

Pros and Cons of going with one or the other.
 
Sort by date Sort by votes
What kind of phones will you be deploying?
What kind of voice mail are you going to be on?
One draw back to using the Agent ID as the extension for your agents, would be that there would be no voice mail indicator.
 
Upvote 0 Downvote
9608 and 2420
MM
can we program a button to denote their is a message in the mailbox. Mailboxes are programmed against the agent login id
 
Upvote 0 Downvote
Any programming on the phone will not follow an agent ID. So if you programmed an message indicator on extension 1234 for agent 4321. Then when they logged in on 1235, they would not have there indicator. Because you are using all IP set. Why not just have the extension number be the base. And if and agent need to sit in another location, just log in there extension, and then there Agent ID. Yes, it put a few more things on the agent. But you will gain, the correct message light, any personal abbreviated dial list, etc.

 
Upvote 0 Downvote
Will this work for the 2420 that are digital sets?
 
Upvote 0 Downvote
I have never use the 2420, but I don't think it would work for them. I use 9608 for my call center agents, with the screen split they work out fine.
 
Upvote 0 Downvote
you can make agents id`s have a MWI you can change it in "ch sys para feat" page 11 message waiting lamp indicates status for :login id , this will only affect your agents and not normal stations

APSS (SME)
ACSS (SME)
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

gwmyers
  • Locked
  • Question
EXTENSION TO APPEAR AS 800 NUMBER
Replies
1
Views
110
nunntcom
nunntcom
Rosesam
  • Locked
  • Question
Device adapter sets stay as Uneq + Sip sets throw invalid extension and password
Replies
1
Views
111
Rosesam
Rosesam
Wolfdzn
  • Locked
  • Question
Extension name display instead of agent id
Replies
0
Views
124
Wolfdzn
Wolfdzn
Chris B
  • Locked
  • Question
Invalid Extension Vectoring 1
Replies
2
Views
112
ZeroZeroOne
ZeroZeroOne
Jasmin Rbr
  • Locked
  • Question
unable to delete Avaya ANALOG extension from ASA/CM
Replies
3
Views
193
Wanebo
Wanebo

Part and Inventory Search

Sponsor

Back
Top