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Hotel maid codes not updating

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phonetech2012

Vendor
May 18, 2012
284
US
Hi, we just cutover to a Duvoice mail system. All seems to be working fine except the maid codes are not updating to the PMS system.We are using the CS1000 FFC RMST codes of *6. The way the old system was setup, we we're using Callpilot HMS, the HMS had no maid codes in it since the PBX was sending directly to the PMS and using the HMS as a passthru. This would update the PMS room status even if the HMS was down.
Now with this new voicemail in place, the maids are trying to use it the way they use to which is by picking up the room phone handset and dialing
*61 vacant clean
*62 vacant ready
*63 occupy clean
*64 occupy ready
This is not updating down on the PMS terminal at the front desk. Any ideas?
I guess I need someone who has worked with this Ducoice crap before to point me in the right direction. Thanks
 
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