hotdesk user 2

[tellyteck1]

Hi,I am trying to interface a brand new 6110 with a new 3300 with very little knowledge (in this case, ignorance is not bliss). I put the agent on the 6110 and realized the user was programmed wrong on the mitel as it should have been set up as a hotdesk phone. When I put the user in as hot desk the phone disappeared from the IT telephones form! Heres the question. For an agent phone how do I configure the 5220 on the 3300? Any help is greatly appreciated. Also under the extensions form should the name just be a generic to represent the group it will be in? Thank you in advance for helping me. AJK

 

[Mitel999]

do you mean hotdesking or acd users

 

[AlfredSpecial]

A hotdesk user cannot be an ACD agent.
You must set the extension up as an ACD set.
You assign the names to the agent login IDs

 

[tellyteck1]

thank you AlfredSpecial for your help. so am I to understand that a call center agent must be set up as an acd agent?? will that allow the agent to be able to sign into any phone? what is the hotdesk used for? thank you for your help. I need it!! AJK

 

[tellyteck1]

please can you tell me how to config the phone as an acd set? thank you for your help. if any you need help with nortel products let me know! AJK

 

[Mitel999]

hotdesking would be used for a group of handset that multiple user could log on with there Xnumber

 

[tellyteck1]

thank you boconner. please can yo tell me where to set a phone to be an acd set? thank you. AJK

 

[tellyteck1]

its okay, i have the set in as an acd now. thank you AJK