hotdesk user automatically being logged out

[Board4aLiving]

I have a hotdesk user who complains that his user profile automatically logs him out.

I have verified that no one else is logging in with that profile (have seen it happen when no one else is in the building)

Any ideas?

Board4aLiving

 

[bwilch]

Under the telephony tab of the user, check the "login idle period".

 

[Board4aLiving]

Yeah, I checked that. Very goofy issue

Board4aLiving

 

[bwilch]

What hardware ver and software release are you running?

 

[Board4aLiving]

IPO 403 w/ 1 DS 16 mod
2.1(24) Code

Board4aLiving

 

[bwilch]

I've heard mixed things about about going to 2.1 (27) however, I have multiple clients running it as well as our demo system using it as well. If you checked the idle timeout and didn't see anything there, I'd take a look at possibly taking the system up to (27) to see if perhaps there's a bugfix in it.

No promises, just a suggestion and if all else fails, you can take the system back down if needed.

 

[Board4aLiving]

Yep, planning to do that during off hours tomorrow.

Thanks for the advice

Board4aLiving