Hosted IP PBX 1

[zoomaster]

Has anyone gone to hosted IP voice solution? Wondering what the reliability is like and anything you like and dislike about this solution? What is response time for macs and for installing new users? Can users reset their own voicemail passwords? How much do macs cost, is it per mac or per hour? Lets say they do 3 macs in one hour how much is that?

Wondering how they cost per user for Hosted IP voice? I can ask my vendor but it wold take too long for a quote. I am just looking for a ball park. Can anyone shed some light on how they cost per user? Is there a flat rate then goes up per app? ie. video conference, desktop messaging, presence and IM? I have about 1000 users. I need all the numbers to estimate and compare against total cost of owning a system which leads to next question what is average cost per user to install a system for 1000 users with voicemail and all you can eat UC. Assume my network is ready.

Are there concerns for how they handle 911?


Thanks in advance.

 

[hawks]

What type of phones are you looking at for the 1000 because that alone can be a big difference. Phones are anywhere from around $75 up to 5 or $600 depending on your choices. Just throwing a number out I would say somewhere in the area of $400 to $700 per seat for on site pbx. Here is some pretty good reading

http://www.nojitter.com/post/240157824/total-cost-of-ownership-tco-in-2013

http://www.adtechglobal.com/Data/Sites/1/marketing/tco-benchmarking-for-uc.pdf

 

[nessman]

For that many phones - you're probably better off owning your own system and hiring someone to manage it.

Most hosted solutions are tailored for the SOHO/SMB market. That and internet bandwidth/redundancy is also a factor.

 

[monkey101]

I know someone that sells them and the phones usually float around 75-150. I think he is charging around 25-30 per user per month and that is each user with a DID. You can also have an AA. You would still need telco lines for faxes.

 

[zoomaster]

We have to move our office probably in 5 years and we have a new cio and he wants to investigate all options to get us on UC and move us over to new building with minimal baggage - meaning not having to move our phone system if it is in the cloud.

My thinking is in 5 years I'm leaving the CS1000 behind as a trade-in for a new switch in the new building but I have to prove my business case for this.

Our call centre is on Interactive Intelligence with its own PRIs and TIE lines to CS1000.

I can see Microsoft Lync providing the UC suite in the future or Interactive can be an all in one box to provide all our voice and UC and contact centre.

I think these are my options

Cisco PBX + Lync UC + Interactive CC (I don't think Cisco is there for the CC part)
Avaya PBX and CC + Lync UC
Interactive CC and UC and PBX

The cloud can provide all the above or just the CC or just the UC.

Has anybody gone through this exercise already?

And thanks to Hawks for the 2 articles.

 

[nessman]

Cisco UC for a phone system your size sits on a single 1U rack-mount server + any PSTN gateways you may need (i.e., 2911, 2951, etc...) + any analog gateways (for fax machines, etc...) you may need. Add additional rack-mount servers if you need redundancy / load balancing. A recent 600 phone install we did took up a total of about 9-10 rack units. (2 UC220 servers, 2 2951's, 3 VG224's).

Lync integrates with your Microsoft domain and Exchange servers. With virtualization, you may not even need additional server hardware. There may gateways for connecting to the PSTN, but again - no significant hardware investment.

Nortel/Avaya CS1000 - if all VoIP phones, again, about 10U of gear.

Unless you have a need for legacy analog/digital telephones throughout your facility, the days of a room full of telephone equipment are long gone... but even still, for Nortel/Avaya solution for 1000 phones, you're looking at about a full rack of MG1010 cabinets, and a about enough space on the wall in your phoneroom about the size of a door for BIX blocks.