Honeywell NStar User Interface "NStar.exe has encountered a problem"

[SHampton]

Not sure where to post since there is no forum for Honeywells Security Access System. I don't think anything has been recently installed, but opening the NStar User Interface is giving an error "NStar.exe has encountered a problem and needs to close." Of course, we can make changes within the system as long as we don't close out of the error, otherwise the application closes.

This is on an Dell GX 520 with an OEM image. Since this is critical software and cannot be reinstalled, I am looking for a simple fix before Ghosting the Drive.

Any information would be appreciated.

 

[SHampton]

This is a Windows XP system.

 

[xwb]

You could use process explorer (download from MS) to find out which registry keys it is using - maybe that will give you a clue.

Alternatively, you could use procmon (download from MS) to find out what it is trying to access and roughly where it is falling over.

 

[linney]

Here is the link to Process Monitor which was mentioned in the post above.

Process Monitor v2.8

http://technet.microsoft.com/en-au/sysinternals/bb896645.aspx

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/kb/310560

Some general things to try.

See if System Restore will get you back to a restore point before your problem with Explorer.

Try Safe Mode (Do you have this problem in Safe Mode?).

Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Try it first by not checking either box (this will run it in a Read-only mode) to see if it flags any hard drive or file problems. If it does, restart it by ticking both boxes, and rerun it to allow it to attempt to fix any found problems.


Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

Can you test with a different user?

 

[SHampton]

This has been tested with 2 different logins and both get the error. I will try the suggestions and update as soon as possible. Thanks...