I once worked as a supervisor for my company's tech-support call center. Having folks work from home makes a lot of sense. As a supervisor, I still want to have the ability to listen in on calls (for someone providing phone support) or have some other method of tracking an employee's time. But with high speed internet access, that is not a problem these days.
The reason we started having employees work remote (I refuse to use the term 'homeshoring' - There is no 'shore' involved here and besides, it sounds like you're bringing jobs back from overseas) is because we were running out of office space. It turned out to be much cheaper to set up employees with broadband service than to rent a bigger building. We sent seasoned employees to work from home while all new employees are in the office for at least several months before having the option to work remote. So far it has been very successful.
Another big selling point is disaster recovery. We usually have one or two ice storms per year that effectively close the city for a day or two. If half of your employees work from home, there doesn't need to be an interruption of your service to your customers (except for you being really busy - longer hold times).
kHz, Castor66 et al.,
Assuming your job could be done remotely, you should really bring the subject up with your boss. Perhaps starting off with a laptop and working from home 1-2 days per week.
[tt]-John[/tt]
________________________
To get the best answers fast, please read faq181-2886
