Holiday Tables

[slengua]

I have an MV 2.1. I am attempting to setup our holiday tables. Each of our vectors have different times when agents are off and then back on. So some vectors have a cut off point of 5pm and some 6pm. Likewise they open up at different times like 6am and 8am. Do I have to create different holiday tables for each? Or will on holiday table suffice for all?

 

[SF0751]

When you are closed for the holiday, are you closed for the entire day? Or are you open for a portion of the holiday?

If you are closed for the entire day, then one holiday table should suffice; just enter the information for the day:

    ______START_______     _______END________
    Month Day Hour Min     Month Day Hour Min     Description
    01    01  00   01      01    01  23   59      2004 New Years Day THURSDAY

And then put your holiday information as the first line in your vector(s):

01 goto         vector 3   if holiday          in     table 1
02 goto         vector 2   if time-of-day      is all 16:59 to all 08:30
03 goto         vector 2   if time-of-day      is sat 15:59 to mon 08:30

However, if your staff is going to be working for a portion of the holiday, then I would use multiple holiday tables.


Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)

 

[avayaman]

We ran into this situation in a couple of centers where in Canada, holidays in Quebec are different than those in English Canada. Therefore calls originating there had to reference a different holiday table. In order to do that it was necessary to use the calling line id to identify calls coming from Quebec or prompt callers to enter their area code if they had call blocking.



Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
E-mail use form on website at

http://www.vancouver.hm/email.html

 

[ptjim]

I have never had any luch with our Holiday tables. We are closed completey on our holidays. I always fight with the vectors to manipulate the coverage.
Any Idea what I am doing wrong. I was not the person that set up the holiday tables.
thx

 

[SF0751]

Post one of your vectors, and a copy of your holiday table for us.....

Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)

 

[ptjim]

Number: 70 Name: WORLD TRAVEL
Multimedia? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 1 secs hearing ringback
02 goto step 15 if staffed-agents in skill 201 > 0
03 goto step 19 if staffed-agents in skill 70 < 1
04 goto step 13 if time-of-day is all 17:30 to all 08:30
05 goto step 15 if time-of-day is fri 17:30 to mon 08:30
06 queue-to skill 70 pri m
07 announcement 61944
08 wait-time 30 secs hearing music
09 announcement 61941
10 wait-time 40 secs hearing music
11 goto step 8 if unconditionally



CALL VECTOR


12 stop
13 disconnect after announcement 61950
14 stop
15 disconnect after announcement 61950
16 stop
17 messaging skill 99 for extension active
18 stop
19 disconnect after announcement 61950
20 stop
21
22


here is the way the holidat table was set up. I am pretty green at vectoring. just trying to get up top speed on things best i can with no guideance

HOLIDAY TABLE

Number: 1 Name: WORLD TRAVEL HOLIDAYS

______START_______ _______END________
Month Day Hour Min Month Day Hour Min Description
12 20 17 00 12 31 23 59 x-mass/new years shutdown
01 01 00 00 01 02 08 30 x-mass/new years-shutdown

 

[Coineandude]

you need a step in your vector theat checks the holiday table.
like:
02 goto step 19 if Holiday in table 1

 

[marcell55]

You would have to insert that looked something like this,

goto step 15 if holiday in table 1


The way your vector reads now, you're not even checking the holiday table.

 

[SF0751]

Well, I can see a couple of items:

1. You're not referencing your holiday tables at all in the vector. The first line of the vector should be something like goto vector X if holiday in table 1, and then vector X will have your holiday-specific routing (special announcement, etc).

2. Steps 02, 03, 04, and 05 all have a different goto step X, but each have the same command (Disconnect after announcement 61950). You can save several vector steps if you point each of these to the same step.

3. Step 17 (messaging skill 99 for extension active) is not referenced at all.



Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)

 

[ptjim]

Cool got it. Makes sense to me. Thanks all of you for the help. Coming into the holiday season I feel beter.
Thx again folks!

 

[ptmanjim]

Hi Can someone look this vector over for me. it is for our Thanks giving break this week. I think I got it but a second opinion would be great.
As stated before it did not appear that we had anything checking the holiday tables. Is it good to leave the holiday tables in place in the vectors or better to insert them as you need them?
thank you
ptmanjim

display vector 2 Page 1 of 3 SPE B
CALL VECTOR

Number: 2 Name: AFTER MARKET Q
Multimedia? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 2 secs hearing ringback
02 goto step 24 if holiday in table 2
03 goto step 19 if staffed-agents in skill 102 > 0
04 goto step 17 if staffed-agents in skill 10 < 1
05 goto step 15 if time-of-day is all 20:00 to all 07:00
06 goto step 15 if time-of-day is fri 20:00 to mon 07:00
07 queue-to skill 1st pri m
08 announcement 61914
09 wait-time 30 secs hearing music
10 collect 1 digits after announcement 61915
11 route-to number 76710 with cov y if digit = 1
isplay vector 2 Page 2 of 3 SPE B
CALL VECTOR


12 wait-time 60 secs hearing music
13 goto step 10 if unconditionally
14 stop
15 disconnect after announcement 61917
16 stop
17 announcement 61917
18 route-to number 76710 with cov y if unconditionally
19 announcement 61924
20 route-to number 76710 with cov y if unconditionally
21 stop
22 disconnect after announcement 61902
isplay vector 2 Page 3 of 3 SPE B
CALL VECTOR


23 stop
24 disconnect after announcement 61958
25 stop
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