Hi,
BCM 400 on 4.0 here.
I'm looking for the best way to route my phone system for the holiday break, tomorrow and Friday.
The problem is that we have three different companies on our phone system. I do have the 24th and 25th configured as holidays. Do holidays affect all inbound calls? Or I guess a better way to ask is will all inbound calls hear the selected greeting?
Do holidays override call center skillsets' day/night schedule?
Since we have multiple companies, is the holiday greeting all-or-none or can some lines avoid the holiday greeting/routing?
Thanks!
BCM 400 on 4.0 here.
I'm looking for the best way to route my phone system for the holiday break, tomorrow and Friday.
The problem is that we have three different companies on our phone system. I do have the 24th and 25th configured as holidays. Do holidays affect all inbound calls? Or I guess a better way to ask is will all inbound calls hear the selected greeting?
Do holidays override call center skillsets' day/night schedule?
Since we have multiple companies, is the holiday greeting all-or-none or can some lines avoid the holiday greeting/routing?
Thanks!
