Holiday greeting with Essential 1

[pmcook]

Anyway to play a different AA greeting rather than just rerecord the existing one?

 

[Nortel4Ever]

Set up a Holiday AA and point the incoming call route to it during the holiday with a holiday time profile.

 

[intrigrant]

In other words

Create a calendar time profile for each type of holiday, create a AA for each type of holiday and use both in the Incomong Call Route.
Calendar time profiles must always be checked before weekday schedules.
IP Office check the timeprofile bottum up.

 

[pmcook]

That's what I typically do. But I was wondering if there was some other way. I now, I know - VM Pro. This is just a tiny office.

 

[Nortel4Ever]

what i said

 

[TouchToneTommy]

Incoming goes to the 200-Main group.
200 Night Service goes to another group that has the user forwarded to the short code that goes to the Night AA
200 Out of Service goes to still another group that has still another user forwarded to still another shortcode that goes to the Holiday AA, and either generically record "We are closed for the holiday", or have them change that one on a regular basis for Thanksgiving, Christmas, New Years, etc

 

[pmcook]

I like your idea, Tommy. Simple for the users.