Holding the "1" button too long

[bekcom]

Any ideas about this problem my customer is having ??

Let's say someone is dialing 9 to get an outside line, then presses 1 for long distance. If they hold the number 1 too long it calls 911. I wonder if there is a setting to extend the repeatability of a number if held too long.

Mitel 3300 with a 2000SX (Switch model is 3300LX) and SC1000 Console.


Thanks in advance for your help.

Norm




Old ROLMan working on Norstars

 

[kwbMitel]

It is unlikely a matter of holding to long but more "Bouncing" the button entered 2 1's.

If the system is configured to accept 911 without the leading 9 it will dial 911.

A simple solution is to add 911N as another dialed digit string that will fail to route.

Adjust the cialing conflict timer to a suitable duration to allow the actual 911 calls to proceed but if any additional digits are dialed the call fails instead of dialing 911.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[bekcom]

Thanks, not seen that problem on any other type of PBX either, but had to ask.



Old ROLMan working on Norstars