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Holding the Line if User Busy on Other Line

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rim

IS-IT--Management
Apr 25, 2002
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I need help from you for implementing the following features. I have a Meridian 11c with Call Pilot.

If anyone calls a user and if user is busy, in this case the caller will go to the voice mail. At this point a customised prompt will be played. Now at this point the caller should have the facility to hold the call if he don't want to leave the voice message in the voice mail box. Also at this point of time the user should hear a beep tone so that the user knows that there is a call holding for him and he can toggle between the calls and talk to both parties.Presently he has the option
A. call will go to the voicemail box and he can leave a
voice message.
B. dial "0" and the call will land at the operator
C. dial "*0 + ext number" so that the user can go to any
other extension number

I need to implement the feature in both digital(3904) and analog(500) phones.
 
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