Hold Music Announcement

[Johnny3937]

I intermittently don't hear hold music when calling different VDN's.
I did a list trace and just seem to hear silence when I hit 002VP. I am new to this company and have never seen port numbers with a V in them. Does anyone know what that means?
Can anyone provide me with trouble shooting tips to figure out why this one announcement board doesn't seem to be working? The calls stay connected fine, the user just hears silence instead of music.

AUDIO SOURCE LOCATION
1: 01B09 16: 31: 46: 61: 76:
2: 03A05 17: 32: 47: 62: 77:
3: 04B02 18: 33: 48: 63: 78:
4: 001V9 19: 34: 49: 64: 79:
5: 002V9 20: 35: 50: 65: 80:
6: 003V9 21: 36: 51: 66: 81:
7: 22: 37: 52: 67: 82:
8: 23: 38: 53: 68: 83:
9: 24: 39: 54: 69: 84:
10: 25: 40: 55: 70: 85:
11: 26: 41: 56: 71: 86:
12: 27: 42: 57: 72: 87:
13: 28: 43: 58: 73: 88:
14: 29: 44: 59: 74: 89:
15: 30: 45: 60: 75: 90:

 

[smokinjoe2938]

check your cor's on the vdn's that do not work as you can restrict music on hold per cor. the v stand for slot number on a media gateway

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Johnny3937]

Well it only fails every so often on that VDN so i dont think it's a COR.

 

[smokinjoe2938]

is queueing enabled on annc form, do not know if you are using a val board for a source

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.