joshkaufman
IS-IT--Management
We have UCD set up for an ICD group with 30 extensions in it. When a user puts a caller on hold it is making that extension available for other calls. Is there a way to set the system so this doesn't happen?
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Hold button makes extension available
- Thread starter joshkaufman
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obtsystems
Programmer
Setup a wrap up timer but this will run after every call
You could put a not ready button to give them preset time
That or they use mute key instead of hold
You could put a not ready button to give them preset time
That or they use mute key instead of hold
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