Hold back to reception?

[hototot]

Call comes into reception, she transfers to ext 1234. x1234 puts call on hold. after approx 2 and a half minutes, the call comes back to reception. Is there somewhere to change this? I know exclusive hold will work, but they don't want to have to push 2 buttons to put a call on hold as it's "too much work".

 

[gberger]

Disable Hold Recall in General settings.

 

[hototot]

Sorry, forgot to mention this was a BCM 4.0. I do not have that option.

 

[DigitelD]

Turn off or extend Delayed Ring Transfer.

SHK Certified (School of Hard Knocks)
NCSS

 

[hototot]

it is currently set to 4 rings. what does this affect if i turn it off?

 

[YnotPhone]

It will not ring anywhere else since you shut off the forwarding.

 

[dibthree]

2.5 minutes is a long time on hold.

 

[gberger]

I meant "Hold reminder" in feature settings.