Ho do you set outgoing caller ID?

[markdmac]

We are switching over to an Altigen system. We are running Max Communication Server ACM 6.5.

I need to set the outgoing caller ID to be the main office number instead of the individual line numbers connected to the system. Is this possible? If so where is this configured?

Many thanks,

Mark

 

[chiacomo]

Are you using PRI, or analog trunks?

 

[markdmac]

Analog trunks. Turns out our carrier was overriding what I was setting in Altigen. We had to notify the carrier and they have made a change. I have to wait 72 hours for that to take affect they say. Will be testing on Monday when I return to the office.

I hope you find this post helpful.

Regards,

Mark

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[looknow12]

You can define outbound caller ID directly within the ACM 6.5 IF you are running SIP trunks. I've been successfully using SIP trunks for 2 years with Bandwidth.com. Trunks are reliable, and cheap only $30/month/per trunk.

You do need to defined assertive mode when configuring the trunk configuration profile for your carrier to accept the caller id. Analog I would guess would have to come from the telco.