Hello,
I am running CallManager 7.1.5.30000 (Linux)
We have a small-scale call centre (10 agents), all agents are supposed to log into hunt (HLOG softkey).
The supervisor shared his concern that some agents are logging out of the HLOG, hence escaping calls to the hunting.
I want to know how to get the status of the phones, whether they are currently logged in or out.
i have managed to write an sql command that I can run on the ssh interface, but need to make a lookup for the MAC address of the phones. just wanted to know whether there are other easier ways.
Thanks
Nitish
I am running CallManager 7.1.5.30000 (Linux)
We have a small-scale call centre (10 agents), all agents are supposed to log into hunt (HLOG softkey).
The supervisor shared his concern that some agents are logging out of the HLOG, hence escaping calls to the hunting.
I want to know how to get the status of the phones, whether they are currently logged in or out.
i have managed to write an sql command that I can run on the ssh interface, but need to make a lookup for the MAC address of the phones. just wanted to know whether there are other easier ways.
Thanks
Nitish