Hitting not ready key on ACD calls 2

[alfacom]

Hi all,
I have a question about not ready key. When an agent hitting not ready key on an ACD call, call is disconnecting.
What i want to do is when agent press not ready key on ACD call agent will be not ready after ACD call has completed.
Is it possible to do that?
Thanks in advance.

 

[telebub]

Nope. I ran into that as well. If you press Not Ready while on an ACD call, the caller will be cut off. I couldn't find anyway around it. If you have Symposium, you can set the Call Presentation Class to have "after call break" timer.

War Eagle!
Lions Baseball '09!

 

[bajangsa]

Alfacom:
Hitting the MSB Make Set Busy key will work the way you want.
You can activate MSB during a call. When the caller disconnects, you will be Logged out.
However, the Agent will have to Log in again afterwards.

 

[alfacom]

Thanks for replies. I know that MSB is working but my customer doesn't want to do that. I will try to find another solution.