I am using ACT! 2007 (9.0) version 9.0.1.162 along with Office 2003.
First, I set up and configure my e-mail system in ACT! to use Outlook as my e-mail system and also Outlook e-mail program rather than the ACT! e-mail program.
Second, I click the email icon in my own record to start an email (to myself). After composing the email inside of Outlook (via ACT) I click on send/receive and then Alt-tab to my Outlook 2003 to see the e-mail waiting in the Outbox folder.
Third, I click on Send/Receive inside of Outlook and then Alt-tab back to the ACT to check the history tab and find nothing recorded.
Fifth, I read and checked my Windows Registry according to ACT! FAQ "History Fails to Be Recorded in ACT! Immediately After E-mail Was Sent" and found that the two values in the REGEDIT are identical to what they recommmended I change them to in the publication. No help there.
Sixth, after waiting and waiting no history appears.
Seventh, I change my set-up to using ACT! as the e-mail software and compose an email and click send/receive in the act window as well as the Outlook program and the history DOES APPEAR in the ACT! program. So, is this one of the differences with using Outlook in that you can't get the history but can only get it with the ACT! e-mail software. I didn't read that drawback on page 265 of The Official ACT! QuickStudy Guide by Sage?
Also, here is something else that is strange. Whether I use Outlook to compose the emails or the ACT! to compose the emails and then click Send/Receive in Outlook and check the Sent Items folder the copy of the email that remains in that folder only gives me the RE line from the email but none of the body of the email. However, when I check my Inbox a few seconds later (remember, I was sending a test email to myself) I get the entire email including the body. Why doesn't the body of the email appear on the email copy in the Sent Items folder but appear in it's whole in the Inbox?
Many thanks for any advice or where to point me for additional help!!!
First, I set up and configure my e-mail system in ACT! to use Outlook as my e-mail system and also Outlook e-mail program rather than the ACT! e-mail program.
Second, I click the email icon in my own record to start an email (to myself). After composing the email inside of Outlook (via ACT) I click on send/receive and then Alt-tab to my Outlook 2003 to see the e-mail waiting in the Outbox folder.
Third, I click on Send/Receive inside of Outlook and then Alt-tab back to the ACT to check the history tab and find nothing recorded.
Fifth, I read and checked my Windows Registry according to ACT! FAQ "History Fails to Be Recorded in ACT! Immediately After E-mail Was Sent" and found that the two values in the REGEDIT are identical to what they recommmended I change them to in the publication. No help there.
Sixth, after waiting and waiting no history appears.
Seventh, I change my set-up to using ACT! as the e-mail software and compose an email and click send/receive in the act window as well as the Outlook program and the history DOES APPEAR in the ACT! program. So, is this one of the differences with using Outlook in that you can't get the history but can only get it with the ACT! e-mail software. I didn't read that drawback on page 265 of The Official ACT! QuickStudy Guide by Sage?
Also, here is something else that is strange. Whether I use Outlook to compose the emails or the ACT! to compose the emails and then click Send/Receive in Outlook and check the Sent Items folder the copy of the email that remains in that folder only gives me the RE line from the email but none of the body of the email. However, when I check my Inbox a few seconds later (remember, I was sending a test email to myself) I get the entire email including the body. Why doesn't the body of the email appear on the email copy in the Sent Items folder but appear in it's whole in the Inbox?
Many thanks for any advice or where to point me for additional help!!!