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Historical reports 1

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dave61

Technical User
May 2, 2003
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Can you change the reports so they don't display them in 15 minute blocks. I am just looking for an easy to read agent to skillset total for a week.


Many thanks

Dave.....
 
Dave,

When you choose to pull a report from Symposium, the dialog block will allow you to choose interval (the 15 minute blocks you are referring to), day, week or month. Choose the week choice. On historical statistics, the day the week begins is defined. The reporting period for the week begins on that day...
 
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