TelecomTech34
Vendor
Hello Everyone,
Can someone tell me if there is a way to run a report to identify the inbound caller id information to a specific call center queue. We have some call centers that are trying to determine where there calls are coming from, whether it's internal from another queue or directly from the outside. We currently run historical reports in Avaya Aura CCMA 6.2. Thanks in advance
Can someone tell me if there is a way to run a report to identify the inbound caller id information to a specific call center queue. We have some call centers that are trying to determine where there calls are coming from, whether it's internal from another queue or directly from the outside. We currently run historical reports in Avaya Aura CCMA 6.2. Thanks in advance