Historical reports

[TelecomTech34]

Hi Everyone,

I'm having trouble with generting historical reports in Agent by Skillset Performance. Two users in particular are in a queue together and there is no data showing at all for these users in there skillset. I checked and they are both assigned to the skillset. I made a test call to there queue to try to generate data and it still does not show up. When I run other reports like Agent Performance I see the call I generated. Does anybody have any advice?

 

[effort1584]

Can you post samples? Show where you see the calls in one report and not in another.

 

[lretrievers]

Are you blocked that data perhaps because of the access partition? Do you have full access to all data across all servers?