Hipath4000 V5 the the acd agent login sucessed but not ringing

[wabe-hk]

Hi,erveryone
I need help from all of you. the issue is that on my system Hipath4000 V5,the extension 6832 does not ring when logging into any agent ID( for example id=6003) when I dail DNI NUM 6858, but other extensions logging into any agent id (include id=6003) is normally ring .Please help. Thank you very much.

CHANGE-ACDSD:SYS,4,0,EXT,5,500,NO,NO,NO,NO;
CHANGE-ACDSD:MSG," ",EMER;
CHANGE-ACDSD:MSG," ",AGT,1;
CHANGE-ACDSD:MSG," ",AGT,2;
CHANGE-ACDSD:MSG," ",AGT,3;
CHANGE-ACDSD:MSG," ",AGT,4;
CHANGE-ACDSD:MSG," ",AGT,5;
CHANGE-ACDSD:MSG," ",AGT,6;
CHANGE-ACDSD:MSG," ",AGT,7;
CHANGE-ACDSD:MSG," ",AGT,8;
CHANGE-ACDSD:MSG," ",SPV,1;
CHANGE-ACDSD:MSG," ",SPV,2;
CHANGE-ACDSD:MSG," ",SPV,3;
CHANGE-ACDSD:MSG," ",SPV,4;
CHANGE-ACDSD:MSG," ",SPV,5;
CHANGE-ACDSD:MSG," ",SPV,6;
CHANGE-ACDSD:MSG," ",SPV,7;
CHANGE-ACDSD:MSG," ",SPV,8;
CHANGE-ACDSD:CAFRCG,100,444100;
CHANGE-ACDSD:CAFRCG,101,444101;
ADD-ACDGP:10,NORMAL,FIFO,6829,YES,NO;
ADD-ACDGP:100,NORMAL,FIFO,6829,NO,NO;
ADD-ACDGP:110,NORMAL,FIFO,6829,NO,NO;
ADD-AGENT:4000,10,1,NORMAL,0,,0;
ADD-AGENT:6000,110,1,NORMAL,0,,0;
ADD-AGENT:6001,110,2,NORMAL,0,,0;
ADD-AGENT:6002,110,3,NORMAL,0,,0;
ADD-AGENT:6003,110,4,NORMAL,0,,0;
ADD-AGENT:6004,110,5,NORMAL,0,,0;
ADD-AGENT:6005,110,6,NORMAL,0,,0;
ADD-AGENT:6006,110,7,NORMAL,0,,0;
ADD-AGENT:6007,110,8,NORMAL,0,,0;
ADD-AGENT:6008,110,9,NORMAL,0,,0;
ADD-AGENT:6009,110,10,NORMAL,0,,0;
ADD-ACSU:6640,1-3-79-0,2,60,32,,,ENG,ACWMQIP,YES,ONLYEXT,100,,G711&EC&G729AOPT,,,,,,NO,,NO,,G711P,,SECURE;
ADD-ACSU:6641,1-3-79-1,2,60,32,,,ENG,ACWMQIP,YES,ONLYEXT,100,,G711&EC&G729AOPT,,,,,,NO,,NO,,G711P,,SECURE;
ADD-ACSU:6642,1-3-79-2,2,60,32,,,ENG,ACWMQIP,YES,ONLYEXT,100,,G711&EC&G729AOPT,,,,,,NO,,NO,,G711P,,SECURE;
ADD-ACSU:6643,1-3-79-3,2,60,32,,,ENG,ACWMQIP,YES,ONLYEXT,100,,G711&EC&G729AOPT,,,,,,NO,,NO,,G711P,,SECURE;
SET-ACDRT:2,MAX,1;
SET-ACDRT:2,ARTSTEP,1,DISCON;
SET-ACDRT:3,MAX,1;
SET-ACDRT:3,ARTSTEP,1,DISCON;
SET-ACDRT:4,MAX,1;
SET-ACDRT:4,ARTSTEP,1,DISCON;
SET-ACDRT:5,MAX,1;
SET-ACDRT:5,ARTSTEP,1,DISCON;
SET-ACDRT:6,MAX,1;
SET-ACDRT:6,ARTSTEP,1,DISCON;
SET-ACDRT:7,MAX,1;
SET-ACDRT:7,ARTSTEP,1,DISCON;
SET-ACDRT:8,MAX,1;
SET-ACDRT:8,ARTSTEP,1,DISCON;
SET-ACDRT:9,MAX,1;
SET-ACDRT:9,ARTSTEP,1,DISCON;
SET-ACDRT:10,MAX,1;
SET-ACDRT:10,ARTSTEP,1,DISCON;
SET-ACDRT:11,MAX,1;
SET-ACDRT:11,ARTSTEP,1,DISCON;
SET-ACDRT:12,MAX,1;
SET-ACDRT:12,ARTSTEP,1,DISCON;
SET-ACDRT:13,MAX,1;
SET-ACDRT:13,ARTSTEP,1,DISCON;
SET-ACDRT:14,MAX,1;
SET-ACDRT:14,ARTSTEP,1,DISCON;
SET-ACDRT:15,MAX,1;
SET-ACDRT:15,ARTSTEP,1,DISCON;
ADD-ACDRT:100,24;
CHANGE-ACDRT:100,ARTSTEP,1,HEARTCND,HPPC,20,14;
CHANGE-ACDRT:100,ARTSTEP,2,RTGRP,100;
CHANGE-ACDRT:100,ARTSTEP,3,SKIP;
CHANGE-ACDRT:100,ARTSTEP,4,WTSEC,20;
CHANGE-ACDRT:100,ARTSTEP,5,RTREC,1;
CHANGE-ACDRT:100,ARTSTEP,6,RTMUS,1;
CHANGE-ACDRT:100,ARTSTEP,7,WTSEC,10;
CHANGE-ACDRT:100,ARTSTEP,8,RTREC,2;
CHANGE-ACDRT:100,ARTSTEP,9,RTMUS,2;
CHANGE-ACDRT:100,ARTSTEP,10,WTSEC,300;
CHANGE-ACDRT:100,ARTSTEP,11,SKIP;
CHANGE-ACDRT:100,ARTSTEP,12,SKIP;
CHANGE-ACDRT:100,ARTSTEP,13,DISCON;
CHANGE-ACDRT:100,ARTSTEP,14,RTGRP,110;
CHANGE-ACDRT:100,ARTSTEP,15,SKIP;
CHANGE-ACDRT:100,ARTSTEP,16,WTSEC,20;
CHANGE-ACDRT:100,ARTSTEP,17,RTREC,11;
CHANGE-ACDRT:100,ARTSTEP,18,RTMUS,11;
CHANGE-ACDRT:100,ARTSTEP,19,WTSEC,10;
CHANGE-ACDRT:100,ARTSTEP,20,RTREC,12;
CHANGE-ACDRT:100,ARTSTEP,21,RTMUS,12;
CHANGE-ACDRT:100,ARTSTEP,22,WTSEC,20;
CHANGE-ACDRT:100,ARTSTEP,23,SKIP;
CHANGE-ACDRT:100,ARTSTEP,24,DISCON;
ADD-ACDRT:101,24;
CHANGE-ACDRT:101,ARTSTEP,1,GOSTEP,12;
CHANGE-ACDRT:101,ARTSTEP,2,RTREC,11;
CHANGE-ACDRT:101,ARTSTEP,3,RTMUS,11;
CHANGE-ACDRT:101,ARTSTEP,4,WTSEC,10;
CHANGE-ACDRT:101,ARTSTEP,5,RTREC,12;
CHANGE-ACDRT:101,ARTSTEP,6,RTMUS,12;
CHANGE-ACDRT:101,ARTSTEP,7,WTSEC,10;
CHANGE-ACDRT:101,ARTSTEP,8,SKIP;
CHANGE-ACDRT:101,ARTSTEP,9,SKIP;
CHANGE-ACDRT:101,ARTSTEP,10,DISCON;
CHANGE-ACDRT:101,ARTSTEP,11,SKIP;
CHANGE-ACDRT:101,ARTSTEP,12,RTREC,1;
CHANGE-ACDRT:101,ARTSTEP,13,RTMUS,1;
CHANGE-ACDRT:101,ARTSTEP,14,WTSEC,10;
CHANGE-ACDRT:101,ARTSTEP,15,RTREC,2;
CHANGE-ACDRT:101,ARTSTEP,16,RTMUS,2;
CHANGE-ACDRT:101,ARTSTEP,17,WTSEC,10;
CHANGE-ACDRT:101,ARTSTEP,18,SKIP;
CHANGE-ACDRT:101,ARTSTEP,19,SKIP;
CHANGE-ACDRT:101,ARTSTEP,20,SKIP;
CHANGE-ACDRT:101,ARTSTEP,21,SKIP;
CHANGE-ACDRT:101,ARTSTEP,22,SKIP;
CHANGE-ACDRT:101,ARTSTEP,23,SKIP;
CHANGE-ACDRT:101,ARTSTEP,24,DISCON;
ADD-ACDRSS,100,23-59,100,NO,100;
ADD-ACDRSS,101,23-59,101,NO,101;
ADD-ACDRS:RS,100,100,100,100,100,100,100,100;
ADD-ACDRS:RS,101,101,101,101,101,101,101,101;
ADD-DNITNI,444800,DRTD,0,"RESVN LINE ",YES,100,64,0,0,*,FORB;
ADD-DNITNI,444801,DRTD,0,"TEST ",YES,101,64,0,0,*,FORB;
ADD-DNITNI,6858,DRTD,0,"RESVN LINE ",YES,100,64,0,0,*,FORB;


ADD-AGENT:4000,10,1,NORMAL,0,,0;
ADD-AGENT:6000,110,1,NORMAL,0,,0;
ADD-AGENT:6001,110,2,NORMAL,0,,0;
ADD-AGENT:6002,110,3,NORMAL,0,,0;
ADD-AGENT:6003,110,4,NORMAL,0,,0;
ADD-AGENT:6004,110,5,NORMAL,0,,0;
ADD-AGENT:6005,110,6,NORMAL,0,,0;
ADD-AGENT:6006,110,7,NORMAL,0,,0;
ADD-AGENT:6007,110,8,NORMAL,0,,0;
ADD-AGENT:6008,110,9,NORMAL,0,,0;
ADD-AGENT:6009,110,10,NORMAL,0,,0;

ADD-ACDGP:10,NORMAL,FIFO,6829,YES,NO;
ADD-ACDGP:100,NORMAL,FIFO,6829,NO,NO;
ADD-ACDGP:110,NORMAL,FIFO,6829,NO,NO;
ADD-AGENT:4000,10,1,NORMAL,0,,0;
ADD-AGENT:6000,110,1,NORMAL,0,,0;
ADD-AGENT:6001,110,2,NORMAL,0,,0;
ADD-AGENT:6002,110,3,NORMAL,0,,0;
ADD-AGENT:6003,110,4,NORMAL,0,,0;
ADD-AGENT:6004,110,5,NORMAL,0,,0;
ADD-AGENT:6005,110,6,NORMAL,0,,0;
ADD-AGENT:6006,110,7,NORMAL,0,,0;
ADD-AGENT:6007,110,8,NORMAL,0,,0;
ADD-AGENT:6008,110,9,NORMAL,0,,0;
ADD-AGENT:6009,110,10,NORMAL,0,,0;

DIS-TAPRO:STD,62;
H500: AMO TAPRO STARTED
+-----+---------+--------------------------------------------------------------+
| STD | DIGTYP | "SERVICE INFORMATION" KEY LAYOUT |
+-----+---------+--------------------------------------------------------------+
| 62 | OPENST15| "OPENSTAGE 15 " |
| | | 1 SPKR-FIX 2 FIX 3 FIX 4 FIX 5 FIX |
| | | 6 FIX 7 CH-FIX 8 MB-FIX 9 ACDLOG 10 ACDAV |
| | | 11 ACDNAV 12 VACANT 13 VACANT 14 PU 15 MUTE |
| | | 16 HS |
| + - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -+
| | OPTIA1 | 1 VACANT 2 VACANT 3 VACANT 4 VACANT 5 VACANT |
| | | 6 VACANT 7 VACANT 8 VACANT 9 VACANT 10 VACANT |
| | | 11 VACANT 12 VACANT 13 VACANT 14 VACANT 15 VACANT |
| | | 16 VACANT 17 VACANT 18 VACANT |
| + - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -+
| | OPTIA2 | 1 VACANT 2 VACANT 3 VACANT 4 VACANT 5 VACANT |
| | | 6 VACANT 7 VACANT 8 VACANT 9 VACANT 10 VACANT |
| | | 11 VACANT 12 VACANT |
| + - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -+
| | OPTIA3 | 1 VACANT 2 VACANT 3 VACANT 4 VACANT 5 VACANT |
| | | 6 VACANT 7 VACANT 8 VACANT 9 VACANT 10 VACANT |
| | | 11 VACANT 12 VACANT |
| + - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -+
| | OPTIA4 | 1 VACANT 2 VACANT 3 VACANT 4 VACANT 5 VACANT |
| | | 6 VACANT 7 VACANT 8 VACANT 9 VACANT 10 VACANT |
| | | 11 VACANT 12 VACANT |
+-----+---------+--------------------------------------------------------------+

AMO-TAPRO-111 PROGRAMMABLE KEY DEFINITION FOR DIGITAL TERMINALS
DISPLAY COMPLETED;

ADD-DNITNI,444800,DRTD,0,"RESVN LINE ",YES,100,64,0,0,*,FORB;
ADD-DNITNI,444801,DRTD,0,"TEST ",YES,101,64,0,0,*,FORB;
ADD-DNITNI,6858,DRTD,0,"RESVN LINE ",YES,100,64,0,0,*,FORB;

DIS-SBCSU:6832;
H500: AMO SBCSU STARTED

----------------------------- USER DATA ----------------------------------------
STNO =6832 OPT =OPTI COS1 =66 DPLN =1
MAINO =6832 CONN =DIR COS2 =200 ITR =1
PEN =1- 2-121- 1 LCOSV1 =4 COSX =0
INS =Y ASYNCT =500 LCOSV2 =3
SSTNO =ONLYEXT PERMACT = LCOSD1 =1 CBKBMAX =5
TRACE =N EXTBUS = LCOSD2 =1 RCBKB =N
ALARMNO =0 DFSVCANA= SPDI =0 RCBKNA =N
HMUSIC =0 FLASH = SPDC1 = CBKNAMB =Y
PMIDX =0 SPDC2 =
SECR =N DIGNODIS=N DSSTNA =N COMGRP =0
STD =62 CALLOG =ALL DSSTNB =Y TEXTSEL =ENGLISH

REP =0 OPTICOM =N OPTIUSB :0 VPI =
IDCR =N OPTICA = OPTIS0A :0 VCI =
APPM =N OPTIDA = OPTISPA :0 PATTERN =
OPTIUP0E:0 OPTIABA :0

DCFWBUSY=N HEADSET =NOIND APMOBUSR=N APICLASS=
DNIDSP =Y HSKEY =NORMAL IPCODEC = SECAPPL =0
DTMFBLK =N IPPASSW =
DTMFCTRD=N BASICSVC=
DVCFIG =OPTIP500* TSI =1 SPROT = SOPTIDX =
DPROT = DOPTIDX =
FPROT = FOPTIDX =
------------------- ACTIVATION IDENTIFIERS FOR FEATURES ----------------------
HTOS :N DND :N
HTOD :N VCP :Y TWLOGIN :N
HTOF :N CWT :N
------------------- FEATURES AND GROUP MEMBERSHIPS ---------------------------
PUGR :45 ESSTN :
KEYSYS :N NOPTNO :
SRCGRP 1 ) TCLASS : 0
HUNT CD :N
------------------- SUBSCRIBER ATTRIBUTES (AMO SDAT) -------------------------
AGENT SUPER CBSTMON ETD
------------------------------------------------------------------------------
*) OPENSTAGE

AMO-SBCSU-111 STATION AND S0-BUS CONFIGURATION OF SWITCH

CHANGE-SDAT:6832,ATTRIBUT,AGENT&SUPER&CBSTMON&ETD,,;
CHANGE-SDAT:6832,DATA1,100,,5366858,SUBSCR,ISDN,,,,,,,,,,,,,,TRADITIO;

 

[Moriendi]

I've not really looked too much into your config, but it seems then you are logging one phone into group 110, and it works, and then you try a different phone, and that one doesn't.

I would just regen the worker, sbcsu and sdat. Delete the bad one. Re-add the bad number with the regen lines from the worker, just change the number and pen. It takes 30 seconds and would clear any fwds, classmarks that are set etc.

 

[wabe-hk]

Dear Moriendi
Thank you for your response and guidance. I tried what you suggested, deleted the extension and recreated it (without changing the physical address), but the issue still persisted. Finally, due to the urgency of the customer's request, I had no choice but to try restarting the pabx, and the problem was resolved. It's really strange, and even now I still don't understand what exactly happened with the system.