HiPath ProCenter Agile or HiPath ProCenter Compact V2

[badrikali]

Hi,

I have the following questions about HiPath ProCenter Compact V2:

1 - Does HiPath ProCenter Compact V2 work with HiPath 3000 V7
2 - Is it possible to get a reports with the calling number to each agent.
3 - Can i get a report of the calling numbers after the "working" hours of the call center

In the HiPath ProCenter Agile can i use a 42" Screen to act as a Wallboard or Broadcaster. The client is an electronics store and they have these easily available!!

Regards
Sundar

 

[dneis]

Hello Here are the answer base on the HiPath 4000 v4

1/ can't answer

2/ by default no, if you want such a report you can do it by agent per day but can't be automated. If you want to run a source report you need to inject all potential calling source.
You could use HiPath Accounting management for that.

3/ Same than above and also this means that the calendar are managed in ProCenter and not in the Flex Routing.

Regards,
Denis