HiPath 4000 V5 SIP Extension Polycom,Openstage15SIP is unable to receieve a call.

[hipath0514]

Hello,

Need your help,

I configure a Polycom SIP extension in HiPath 4000 V5. The polycom is now connected to hipath and I was able to make a call but my problem is this extension is not able to receive a call. Whenever we dial this sip polycom it did not push trough.

I also try to configure Openstage 15SIP and a thrid party SIP client and all has the same problem when calling.

PLease advise what parameters do i need to check in order to make SIP extension to be able to receieve a call.


Thanks

Hipath0514

 

[Iamnothere]

Post the SBCSU for one of your SIP subscribers. That should provide enough info to get started.

But first, try this: CHA-ZAND:OPTLOAD;
Then see if your SIP stations can be dialed.

 

[hipath0514]

Hello,

Here is the configuration of my sbcsu,

DIS-SBCSU:9676;
H500: AMO SBCSU STARTED

----------------------------- USER DATA ----------------------------------------
STNO =9676 OPT =FPP COS1 =10 DPLN =0
MAINO =9676 CONN =SIP COS2 =10 ITR =0
PEN =1- 2- 1- 92 LCOSV1 =13 COSX =0
INS =Y ASYNCT = LCOSV2 =13
SSTNO =N PERMACT =Y LCOSD1 =1 CBKBMAX =5
TRACE =N EXTBUS = LCOSD2 =1 RCBKB =N
ALARMNO =0 DFSVCANA= SPDI =0 RCBKNA =N
HMUSIC =0 FLASH = SPDC1 = CBKNAMB =
PMIDX =0 SPDC2 =
DVCFIG =S0PP LWPAR = PROT =SBDSS1 OPTIDX =10
SMGSUB =N IPCODEC =G729AP USERID =""
FIXEDIP =N AUTHREQ =N PASSWD =
IPADDR =0.0.0.0 SECZONE =""
DTMFCTRD=N
------------------- ACTIVATION IDENTIFIERS FOR FEATURES ----------------------
HTOS :N DND :N
HTOD :N VCP :N TWLOGIN :
HTOF :N CWT :N
------------------- FEATURES AND GROUP MEMBERSHIPS ---------------------------
PUGR : ESSTN :
KEYSYS : NOPTNO :
SRCGRP 1 ) TCLASS : 0
HUNT CD :N
------------------- SUBSCRIBER ATTRIBUTES (AMO SDAT) -------------------------
MBCHL
------------------------------------------------------------------------------

AMO-SBCSU-111 STATION AND S0-BUS CONFIGURATION OF SWITCHING UNIT
DISPLAY COMPLETED;
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********************************************

Is the command CHA-ZAND:OPTLOAD; will not ecounter such downtime or problem with our existing SIP and IP trunking connections?


Thanks you

 

[Iamnothere]

Your SBCSU config looks fine. The key is the protocol SBDSS1 and the OPTIDX = 10. As I have explained on here before, when the system boots, only the required OPTIDX tables are loaded into memory. If you just configured your first SIP station, then there is a very high probability that OPTIDX 10 is not yet loaded, and the result is usually a "high and dry" (total silence - no ringback - no nothing) when the SIP station is called.

The CHA-ZAND:OPTLOAD; simply reviews the database and re-loads the flagged OPTIDX tables. Never say Never, so I would do this during off-hours JUST to be sure. Perhaps during lunch. But in reality there should not be any problems at all.

 

[hipath0514]

Thanks for all your help..

Maybe i will do the command you said during off peak hours in a call center environment. We are a call center company that is why it is not allowed to make any changes which have an effect in the voice communication.


Thank you verym much