HiPath 3000 forwarding destination question

[juldal]

Hello

I need the following feature.

When calling extension 100, the first destination should be *, the second destination should be 200, and the third destination 300.

extension 300, is an analog ITs product, that looks at inbound DTMF.

In this equipment, i would like that when calling 100, the calling ID should be 200, is 100 chooses not to answer the call.

how can you do this?

I tried making 200 as a virtual number, and also as an empty group. but nothing works like i want it to..

can anyone help me?

 

[donb01]

This may not have your answer in it, but I'll relate it in case it helps someone else along the way... I don't have a 3000, I have Model 80's and the like on 9006 software, and a centrally located PhoneMail.

One of the biggest irritants I have is that sometimes the system is too smart for its own good. One good example is that if the person at X2000 is on leave and we have their phone forwarded to 2500 on all conditions during the absence, if a call comes in to 2000, gets forwarded and then goes to voicemail because it wasn't answered it will go into the 2000 mailbox because that is the number that was originally called. I have not figured out a clever way to get around this, and staff doesn't "get it" so I have to disable that mailbox as well.

The second irritant is that I'm in a health network environment and I have a centrally located "Answering Service" that takes night calls for about 20 clinics and assorted specialty practices. Every one of them has its own dedicated number to forward to, and that number has a dedicated button on the answering service phone. All of our calls come in on digital (PRI) phone lines that provide the calling number information. Well heaven forbid the person who is sitting at this phone would actually have to LOOK to see what button is lit up when the phone rings. Nooo - they want to just look at the display and see who it is. Problem is the display does not say which practice it is, it gives the number of the calling party - so they have no idea how to answer the phone and get pissy because they have to look at which button is lit up.

So anyway, each practice has a dedicated number that they forward their phones to at night, and that dedicated number is forwarded to another number on all conditions, and THAT number is forwarded to a third number that has the name of the clinic, such as "Smile Clinic" for it's subscriber name. Somewhere along the way the system finally forgets the number of the person calling and adopts the text of the last phone number, so the display on the phone now says the name of the practice the call came from and my whiny people can be lazy and just look at the display. Yeah, it might be a waste of numbers, and it may not be an elegant solution, but it gets the job done....

I would hazard a guess that if you play a similar game and bounce the call around to multiple fake numbers it may eventually take on the ID of the last phone number in the string.... Can't guarantee it though!