Hijacked caller ID name

[LoPath]

Our business has a few DID numbers that show up as "PayPal" when calling some people. Our carrier is AT&T. AT&T has the proper name in their system. They said there's absolutely nothing they can do, because they can't control other carriers and it's right in their system.

How the heck can you fix something like this? I'm at my wits' end trying to figure this one out.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, OpenScape Xpressions, OpenScape Contact Center V8, OpenScape Voice V9

 

[Wanebo]

You have to find out who the local carrier is at the destination of the call and deal with them. Sometimes that can be difficult with some of the smaller carriers. Unfortunately there's very few ways to force carriers to do database updates.

Have the caller ask the called party who supplies their phone service so they can relay that information back to you.

 

[curlycord]

Have the caller ask the called party"
That would be somebody from your firm.

Sounds like AT&T is sending the right name but the person called whom maybe with Timer Warner is not translating it correctly.

Chances are its the same carrier for all those certain called numbers.

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Toronto, CAN

 

[donb01]

I have fought this battle for years. For a while when we had someone in marketing add an "additional listing" for a physician AT&T would screw up and rename the whole "account" for that building to that name. Then all the fleabag other providers both physical and virtual would grab a database update before anyone reported the issue and the wrong name would start shoung up all over the internet and from all the rural telecom carriers when their users received calls from us. It was hard enough to get AT&T to finally fix it, but then it was next to impossible to get it cleaned up everywhere else. I neve did find a solution to how to clear that up, other than calling the bigger of the small town providers and asking them to fix it.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA