Hide / Mask Calling DN

[cygnetrower1]

Hi

I have seen a few threads on this subject but can't get it work in my CCM 5.1.3 environment.

This is what I have done
Created new PT
Created new CSS
added new PT to new CSS
added existing PTs to new CSS (to allow internal dial etc)
Set one phone (for testing) to have new PT & new CSS on device & line
All of this is fine and works ok

Created new TP
to "Calling Party Transform Mask" calling DN to another dummy DN
set new TP to use new PT

This is the bit which does not work correctly
- if TP is to 2XXX (our internal DN range) nothing happens and call is made and recived with no trnaslation.
- if TP is set to a single DN e.g. 2271 the call is rejected
(call can not be completed as dialled)
- if TP is set to single DN but also transform called party to another internal DN, the DN masking works.

I have tried all sorts but am now stuck

Can anyone help ?
Could this be a bug with CCM 5.1.3 ?

 

[iptuser]

Hi

Normal users = Partition -"Parttions_Internal"
Service Desk user Partition -"Partition_Mask CLI"

Service Desk phones- their CSS do not contain "Partition_Internal" but the TP Partition "Paritions_Mask CLI" so all internal calls are routed the TP" XXXX"- Within this TP tick "Use Calling Party External Mask" , on the individual Service Desk phones then enter the Service Desk number e.g 1111 as the External Mask so that this number is viewed as the CLI for internal calls.

Next create a Pilot DN with the normal Partition- "Partition_Internal" of the Service Desk number-1111, assign the DN`s of the individual Service Desk phones to this hunt group.

To make sure that even of they users find out the Service Desk DN`s, you could always create an another Partition, assign it to all the Service Desk DN`s but not to the users CSS so again the Users can not dial them direct - only via the Pilot.

By using the "Use Calling Party External Mask" in the TP XXXX means that the TP can be used by any group of users you wish to hide their true DN from as the published number is the mask on the actual handsets- if you do not wish to use this then un-tick the "Use Calling ..." on the Pilot DN and enter the DN 1111 under "Calling party transformation Mask"- this method means a unique TP for each service

 

[maiden013]

I think there is not possible to put the same DN with the same PT, I mean
ex:

DN 2222
TP 2222
both with the same PT, how can you do that?

"Set one phone (for testing) to have new PT & new CSS on device & line
All of this is fine and works ok

Created new TP
to "Calling Party Transform Mask" calling DN to another dummy DN
set new TP to use new PT"