Hi folks Can anyone help with an

[mouseworks37]

Hi folks

Can anyone help with an odd problem? I am trying to sort out an SV8100 with UM8000 unit and the NEC handsets do not show a softkey Vsmg on the screen. I cannot get to voicemail either - it just rings with no pickup or no request to enter password.

Any ideas?

Thanks

Glen

 

[ttech]

Go through the programming steps in the um8000 wizard of webpro and see if you missed anything.
Sounds like the system doesn't know what dept group is used for vm.

 

[mouseworks37]

Thanks TTech. I have checked and the group is set ok but I still cannot get an answer from the voicemail system. It is only my mailbox though so far - I hit speaker, enter 200 and it just rings with no pickup at all.

It has been working and I am not sure what has changed - possibly something to do with station assignments/names as that was the last area worked on. Any ideas?

 

[belevedere]

If this was working at some point in time then I would suggest a system reset. Back up the database first.