Hi all -- I see 436 on a NEC phone display when dialing a specific extension 1

[Jorstel]

Here's the problem. When ext 2411 is dialed, right away we see 436 on the DtermSeriesE display and the call will not start. So ext 2411 is not receiving calls.

I have a very basic knowledge of the system and stick to a guide to match the programming on the extensions. Which command should I check? If at all needed.

Thanks for looking at this post!

 

[belevedere]

What system is this?

 

[Jorstel]

It is NEAX 2000.

 

[belevedere]

So, it looks like you have a 4 digit number plan, 24XX. Nobody should be dialing 436. It's probably 2436. What happens when you dial that?

 

[Jorstel]

The extension 2436 is an available and working extension. Do you think when dialing x2411 the system is trying to forward the call to the non-existent x436?

 

[belevedere]

Check the call forward settings in CMD E600/01/02/03