HG/AA answering issue

[richardb91]

Current working setup - main line rings to a hunt group with 10 users, simul ring.
After 20 seconds call overflows to a group/user that forwards the call to a users cell phone

They want the following -
Main line rings to hg as above. After 20 secs, call overflows to a AA, with options to dial by name, extension, and leave a message.
When a caller uses the AA, all calls should then forward to the users cell phones.

Issue is as follows -
When changing the overflow from the cell phone user to the AA, when the initial call rings for 20 secs, users are unable to answer the call.
Once the overflow to the AA happens, you can use the directory/etc normally, and users can answer the call.

Anyone have any thoughts on why they are unable to answer the new call before the overflow?

Thanks in advance

 

[budbyrd]

If you have a user forwarded in a hunt group it won't ring them unless it is a sequential group.

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