Hello All,
Ok, I am in a bit of a pickle here and not quite sure how to get out of it. I have a customer who has a Magix R2.1 with a Messaging of the like. R2 I believe....Def not a R3. They are in Key mode( I know, I know...but it was the best way for them at the time). They want to direct all the calls to the Auto Attendant right away. The issue is with them being in Key mode, when a call is transfered to the operators, they would have no idea which line they are on when they place the call on hold. They have used the key mode for quite some time. So, in my great thought process, I was thinking of using SAA to route calls to the phones that answer calls(not operator positions) . Place the system in hybrid mode and put SAA buttons instead of trunks on the phones. How soon I forgot that you can only have 16 phones have a SAA off of another telephone. Basically here is my delima, how do I route calls to the Auto-Attd, have it transfer to a group of phones where they can each handle multiple calls at a time. The phones do not have to be consoles, I was still thinking of SAA, but the people handling calls could not park them...what a catch 22..operators cant have SAA, regular phones can have park zones. I can't even do a loop around without selling them another carrier and a T/R card. Thought of that already as well. Any input would be appreciated.
Alan Wiesner
AT&D Communications
Ok, I am in a bit of a pickle here and not quite sure how to get out of it. I have a customer who has a Magix R2.1 with a Messaging of the like. R2 I believe....Def not a R3. They are in Key mode( I know, I know...but it was the best way for them at the time). They want to direct all the calls to the Auto Attendant right away. The issue is with them being in Key mode, when a call is transfered to the operators, they would have no idea which line they are on when they place the call on hold. They have used the key mode for quite some time. So, in my great thought process, I was thinking of using SAA to route calls to the phones that answer calls(not operator positions) . Place the system in hybrid mode and put SAA buttons instead of trunks on the phones. How soon I forgot that you can only have 16 phones have a SAA off of another telephone. Basically here is my delima, how do I route calls to the Auto-Attd, have it transfer to a group of phones where they can each handle multiple calls at a time. The phones do not have to be consoles, I was still thinking of SAA, but the people handling calls could not park them...what a catch 22..operators cant have SAA, regular phones can have park zones. I can't even do a loop around without selling them another carrier and a T/R card. Thought of that already as well. Any input would be appreciated.
Alan Wiesner
AT&D Communications
