Here's one....:-) for all the PROS out there

[altolabado]

I work close to the MIS department, they want a mini call center between 5-7 sets. Situation: When someone calls for them they will get avoice recording "Thank you for calling the Gibralter Help Desk...If your concern is of urgent nature please press 1 now...If this is an inquiry press 2 now..." What is the best way to set something of this nature up?

I tried Mer Mail and revert Dn to an extension however ist has to work as and ACD (Auto. Call distributuion) because it should first go to 1 of the 5 phones but in an order of company heirarchy ...for ex. the help desk guys first then the administrator last if no help desk answer...and if no one answers should forward to someone speedcall number that is forwarded to a emergency on call cell phone.

Am i on the right track???

Thanks.

 

[wdhb]

What your describing, eg goes to a particular phone 1st etc, is a Linear Hunt Group

 

[unkalary]

Create a menu service and Mer Mail and 1 goes to acd help desk and 2 goes to whoever needs to answer a question. They options can transfer to an ACD in the PBX.

Acutually it is very simple to create.

 

[altolabado]

How do you do menu service in mer mail? Thanks.

Andrew

 

[81Charlie]

In MerMail, goto Voice Administration => Voice Service Admin => Voice Menu Definitions.

This will allow you to build the menu structure and assign different keys i.e.
1 EM 5432 (pressing two will transfer call to voicemail account 5432)
2 CL 4321 (pressing two will transfer call to extension 4321)
3 VM 3210 (pressing two will transfer call to voice menu ID 3210)


Don't forget to assign the VSDN in Voice Administration => Voice Service Admin => Voice Services - DN Table
This establishes the relationship between the PBX extension and the Voice Menu ID.

Cheers,

 

[vztech]

You could also set up a NET ACD in LD 23 after the customer makes the first selection of Mail. it would go to group 1 if nobody is logged in it then goes to group 2 and so on.
Just a thought