Here goes another for the "Strange

[FoneDude66]

Here goes another for the "Strange but true". We recently installed a Partner ACS 6.0 with Partner Messaging 6.0. Customer called and said that when he(and one other person)forwards his extension to his cell phone, the caller at the other end can barely hear them. I called him on it and it is true. I could barely hear him. Any suggestions?
thanks

 

[TouchToneTommy]

Remember, it's a trunk-to-trunk conference call, and not amplified at that. There's really not anything you can do about it, except _perhaps_ if you were using the T1 card, and the incoming and outgoing call were both on the T1, it should be better. Using Centrex would also be better, but the call can only be transferred from a selector code in the auto attendant, or by someone "live" flashing and transferring. Just another reason for salesmen to be careful what they promise about the remote call forward feature.

 

[FoneDude66]

I find it hard to believe that Avaya would offer a feature such as this, and have it work so poorly. TT Tommy, have you heard of this problem before with this processor or are you basing your conclusion on your general knowledge?

 

[telprog]

TTT is going off of knowledge and experience, I would suggest using Centrex, works much better. Trunk to Trunk is going to be weak, Centrex will beef it up.

 

[t3chhelp]

When doing any trunk to trunk transfer, any db loss on the line is multiplied. ie incoming line 3db line loss plus 3db line loss connecting outside line equals 9db loss making line unusable. I wish Avaya would make the remote call foward like the Merlin where you can make a centrex remote call foward. Hope this helps.

 

[itpphoneguy]

Hi phoneguysfault,
Actually, when dealing with dB loss/gain, you add the numbers. So the total loss in your example would be 6 dB. Still, double the line loss is a big drop. What Avaya needs is variable gain to compensate for line loss. I don't think that's going to happen.
-Chris