Hi,
Can somebody give me an exhaustive list of questions to ask a user if he or she cannot send and / or receive any internal and / or external mail.
I've just got a job on a Helpdesk with no previous experience. I'm not receiving any training and it's
just a case of having to pick it up as I go along. The problem I have, is not knowing what questions to ask the user.
My organisation use Windows 2000, Exchange 5.5 with Outlook 2000.
Hoping someone can help.
Anton36
Can somebody give me an exhaustive list of questions to ask a user if he or she cannot send and / or receive any internal and / or external mail.
I've just got a job on a Helpdesk with no previous experience. I'm not receiving any training and it's
just a case of having to pick it up as I go along. The problem I have, is not knowing what questions to ask the user.
My organisation use Windows 2000, Exchange 5.5 with Outlook 2000.
Hoping someone can help.
Anton36
