HelpDesk / IT Inventory Mgmt packages

[MasterRacker]

We are currently using Intuit's Track-IT for IS Helpdesk work orders and are increasingly unhappy with the functionality, maintenance etc. of the package. We've given up on the library and inventory management parts of the program as well.

What other packages are people using and what are your opinions of them? Thanks.

[sub]Jeff
[purple]It's never too early to begin preparing for [/purple]International Talk Like a Pirate Day

I was not born cynical - I earned my cynicism through careful observation of the world around me.[/sub]

 

[Mich]

I'm not familiar with Helpdesk. What functionality are you looking to replace? Problem tracking, inventory management, patch management, etc. ?

-If it ain't broke, break it and make it better.

 

[MasterRacker]

Helpdesk functions. Work-orders, problem tickets, etc.

[sub]Jeff
[purple]It's never too early to begin preparing for [/purple]International Talk Like a Pirate Day

I was not born cynical - I earned my cynicism through careful observation of the world around me.[/sub]

 

[Mich]

In the past we were using an in-house app we developed on top of Lotus Notes. Simple yet functional. Recently we switched over to Remedy Action Request (

http://www.remedy.com/solutions/coretech/arsystem.htm).

There is a steep learning curve with this system, but overall it seems pretty good.

There is a free app out there call Trouble Ticket Express (

http://www.troubleticketexpress.com/).

If you've got some time, or someone with good html/asp skills, then I suggest you give this a look.

-If it ain't broke, break it and make it better.

 

[Auger282]

We have used Auratech CISS Help Desk...

http://www.auratech.com.au/

but we are looking at moving to

Alloy Software Asset Navigator 4

http://www.alloy-software.com

 

[coladmin]

we have been using two products by layton technologies

http://www.laytontechnology.com

helpbox is a great web based helpdesk software and audit wizard is a great package for keeping track of hardware and software on the network.