HELP!!

[wl7coe]

OPT 11C
Outgoing calls work fine. Incomming calls are getting a fast busy. No alarms on switch. Loops enabled.

This all happened after the switch locked up, I had to turn it off and on.

Any ideas what loads and checks I can do while waiting for the telephone company?

Thanks

 

[chaosnla]

if you have a consle look on the left hand side, are there any lites stedily lit? if yes press that buttn,, or bttns
or it could be that the phone co. has busied out your incoming DID's.....you'll need to call them to enable them.
and you'll need your DID range

wright back soon

 

[RFWatts]

More that likely, your DID's were busied out when the switch went down. Try having the Telco release the trunks.

 

[wl7coe]

Well telephone company says they are passing calls to me, I tried disable and reenabling my channels to them, my switch shows idle no alarms. I had the local maint for the switch look at it quickly and he says yep telephone company problem. Telephone company say PBX problem.

Any ideas?

 

[RFWatts]

It sound like you are looped-up. Check your CSU. If you unplug your CSU do your trunks go OOS? If not you have other problems. What type of CSU are you using?

 

[wl7coe]

Originaly since the outgoing channels were working, I disabled and enabled the individual incoming channels.

Just disabled and reenabled the enitre span and BAM recieving phone calls again.

Like to thank every one that helped!

Tim C

 

[pragmatic]

From a phone company perspective, we see this a lot. The quick fix is to busy and restore all of the trunks at the C.O. end, or customer end.

The several times I've seen this and had the time to investigate, I've put a protocal analyzer on the circuit and seen call reject messages coming from the customers equipment, which maybe why the telco blamed the pbx. One customer that a reoccuring problem with this required a software upgrade on their equipment. Sometimes it only happens once to a customer, and never reoccurs.

The problem gets really bad when there's a dirty T-1 in the equation.

 

[wl7coe]

I did enable/disable the out the incoming trunks.
I didnt do the card as the outgoing were working.
Well, I ened up enabling the/disabling the whole
card and everything came up fine.

Thanks!!

I will remember this!

timc