Help with VPN and IP Office 1

[drewdown]

I am trying to setup some kind of remote user phone solution. IE home user connects to our VPN, fire up the softphone, login and then make calls thourgh our IP Office. But as of now

Is it possible? I have a 30 user VCM but our IP office doesnt respond to pings unless I am on the same subnet. So it doesnt respond to ping from my VPN connection (not using a virtual adaptor).

And I have a secondary site connected by a VPN tunnel that does essentially what I want to do through a dial-up VPN, but havent had any luck with it.

So any ideas? TIA

 

[VinylDave]

sounds like you have vpn issues, not IP office. are you using the vpn in IP office or connecting to a server or router?

Can you ping any device on the remote subnet?

Have you checked Firewalls on client side?

 

[jamie77]

Do you have IP routes for the VPN

ie
Office Network 192.168.0.0/24
Remote end VPN network 192.168.1.0/24
Router/VPN Termination point 192.168.0.254/24

IP route set into IP Office
IP address: 192.168.1.0
Subnet: 255.255.255.0
Defualt Gateway: 192.168.0.254

Without the correct IP routes, the IPO will not know how to return packets.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[IPOfficeGuru]

VPN Remote software load for 46xx/56xx phones is due out at the end of the month.

"Never be afraid to bill a client for services rendered, or they will think your time is not valuable"

http://www.mcstel.com

 

[VinylDave]

will that be automatic vpn client software built into the ip phones IPOfficeGuru?

 

[drewdown]

D4irl, VPN is configured on the router. I can ping all devices on the remote subnets, EXCEPT for the the IP Office switch. Not a firewall issue, its an IP office issue.

Jamie77, thats what I was looking for, I think.

Got it working, solid man. Put a route in for our Ip range for remote users and now they can see the switch from home.

 

[IPOfficeGuru]

The VPN Remote enables the Avaya "Phone" to establish a VPN tunnel with your perimeter firewall device (i.e.PIXX/other approved firewall). Once tunneled, the phone registers with the IPO. Several tasks are being undertaken by the phone (tunneling, encapsulation, etc.), so I am curiuos as to whether the additional processing load takes away form the performance of the phone.

"Never be afraid to bill a client for services rendered, or they will think your time is not valuable"

http://www.mcstel.com

 

[drewdown]

Yet the remote user is unable to talk over the phone, he can dial extensions and ring the office. But I cannot dial his extension from the office, when I do it just hangs up immediately.

Any idea?

 

[IPOfficeGuru]

Uncheck "allow direct Media Path"

"Never be afraid to bill a client for services rendered, or they will think your time is not valuable"

http://www.mcstel.com

 

[drewdown]

Where is that option?

 

[drewdown]

Nevermind I found it.

 

[PotNoodleBoy]

I've also found that unticking direct media path is required to get softphone working reliably. Is there any reason for this?

 

[tlpeter]

it forces the softphone to use a vcm channel
so then the vcm channel does the work
when direct mediapath is checked the softphone needs to do that work

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ZITGUY]

Hello,

Im also having this problem, but am new to supporting IPO. I understand this:
ie
Office Network 192.168.0.0/24
Remote end VPN network 192.168.1.0/24
Router/VPN Termination point 192.168.0.254/24

IP route set into IP Office
IP address: 192.168.1.0
Subnet: 255.255.255.0
Defualt Gateway: 192.168.0.254

But can you tell me what should be the destination, Lan1 Lan2 or remotemanager?

thanks

 

[TheDoz]

LAN1

"The lack of money is the root of all evil