Help with VMS elite 48

[ora25]

I can't delete opening greeting in the main phone, is there a transaction box I have to delete or??? I'm really frustrated , i go through all the steps and then and then can't delete it and rerecord a new greeting . Any help??

 

[grh959]

yopu can't delete it. You have to re-record over it. Try logging in as system mgr and try.

 

[ora25]

I think I did re-record over it but that didn't help either!!!

 

[grh959]

are you connected with a laptop or are you trying to accomplish this by phone only? There are a couple of ways to do this......

 

[ora25]

No I'm trying to do this over the phone, is there a way to do it over the phone please help!!!

 

[ctvi]

You need to know the transaction box it is using. If it is not the standard one which is part of the system manager normal menu, then you have one of two options:
a. You will need to login and access the screen and see on the console which transaction box it uses once it answers.
b. you can look at the programming for 3-42 i.e. day night mode and see if the system is going to a virtual or station vm box that is being used as the autoattendant.

http://www.ctvi.com

 

[havonasun]

If the installing technician was thoughtful, there should be a mailbox that has system manager priveleges. Log in to that box, follow the prompts to access sysmgr functions, 1yes2no yourself to the opening greetings. If the installing technician was not thoughtful...at the main greeting enter 632 and you should be logged in to the default system manager's box (change the password while you're there). If neither works, your installing technician is security conscious, but forgot to tell you.

The easiest way is through a terminal with a program called CoSessions for Windows (really it's just PCAnywhere).