Help with STS w/inskin voicemail

[DJCobra523]

I have an STS with inskin voicemail. I'm able to call internal and have the voicemail answer on each station, but I can't get the voicemail to answer on incoming CO calls. There are 8 lines installed on the system. Any help would be great!!

 

[dosjock]

when you say you are able to call internal and have the voice mail answer on each station are you calling each of the vm ports, 150-157 or 440?
have you set each of the CO preset forwards to the VM hunt group? there is also the CO preset forward timer, which i believe is 10 or 15 seconds, this determines the length of time before outside calls are are answered

 

[ttech]

CO port "preset call forward destination" has to be set to 440

Page 55 of the manual

 

[ravnz5]

In ringing assignments, assign ringing to 440 for all lines you want answered by auto-attendant. Also, you have to tell the voicemail system, in voicemail programming, you will need to program the operating mode.
Good Luck