Help with SMTP Problems

[Nortel4Ever]

IPO 10.1.0.1 with Embedded VM, the voicemail to email has stopped for some reason. After a reboot and leaving a message in a mailbox that is set to Copy I get the following result in Monitor. The user of course receives the email on their phone but nothing is going to email. The IT guy of course says "no problem on my end", so I don't know where or why this is failing.

-04-01T09:10:50 1718196921mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 0 Q Size 1 current_message 00000000
2020-04-01T09:10:50 1718196921mS SMTP: SMTPServer Initialise Session...
2020-04-01T09:10:50 1718196921mS SMTP: SMTPServer Initiating FQDN resolution for [securemail.megamailservers.com] using configured DNS server.
2020-04-01T09:10:50 1718196921mS SMTP: SMTPServer snoozing...
2020-04-01T09:10:50 1718196947mS SMTP: SMTPServer callback invoked from DNS server.

********** SysMonitor v11.0.0.1.0 build 8 [connected to 192.168.50.3 (Doyle & Co)] **********
2020-04-01T09:10:55 1718202914mS PRN: Monitor Status IP 500 V2 10.1.0.1.0 build 3
2020-04-01T09:10:55 1718202914mS PRN: LAW=U PRI=1, BRI=0, ALOG=8, VCOMP=20, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=2 TYP=3) 1-X=0 CALLS=1(TOT=2097)
2020-04-01T09:10:59 1718206010mS PRN: Service Access Connection from 192.168.50.108(62898) to Port 50805
2020-04-01T09:10:59 1718206011mS PRN: Service Access Id 31 Created Total 1
2020-04-01T09:11:01 1718207865mS PRN: Service Access Id 31 Closed Total 0
2020-04-01T09:11:05 1718211926mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 1 Q Size 1 current_message 00000000
2020-04-01T09:11:05 1718211926mS SMTP: SMTPServer has resolved FQDN [securemail.megamailservers.com] to IP address [216.251.32.97].
2020-04-01T09:11:05 1718211926mS SMTP: Initialising communications to SMTP Server [IP Address = 216.251.32.97, port 25)
2020-04-01T09:11:05 1718211926mS SMTP: EMail list is now 1 records long
2020-04-01T09:11:05 1718211926mS SMTP: SMTPServer Connecting... Session f176ee78 Client f17b16f4 tls 0
2020-04-01T09:11:05 1718211926mS SMTP: SMTPServer snoozing...
2020-04-01T09:11:05 1718211977mS SMTP: Established communications with SMTP server
2020-04-01T09:11:05 1718211980mS SMTP: SMTPSender ClientDestroyed... Client f17b16f4
2020-04-01T09:11:05 1718211980mS SMTP: SMTPSender ~SMTPTCPSession... Session f176ee78 Client 00000000
2020-04-01T09:11:05 1718211980mS SMTP: SMTPServer Connection Closed... Session f176ee78 Client 00000000
2020-04-01T09:11:05 1718211980mS SMTP: SMTPServer Snoozing for 5 minutes...

********** SysMonitor v11.0.0.1.0 build 8 [connected to 192.168.50.3 (Doyle & Co)] **********

 

[teletechman]

Check the email server with telnet or putty. Also make sure that the IP address of the IPO can reach the SMTP server. Are you using the correct port and credentials for the SMTP server? I just tested telnetting to the IP address and got no response.
Mike

 

[joe2938]

Try pinging the SMTP server from system status.

ACSS IP Office AIPS IP Office

 

[Nortel4Ever]

Correct me if I'm wrong but I think this line above says the IP office can connect to the SMTP server;

2020-04-01T09:11:05 1718211977mS SMTP: Established communications with SMTP server

 

[teletechman]

Try this to test the connection. The line just shows it might receive a response.
Mike

 

[Nortel4Ever]

Thanks for all of your input. Turns out it was a port issue. I was given Port 25 but it should have been Port 1025.