Hello all awesome techs!
OK, I have hopefully an easy one that's driving me a bit crazy.
I have a customer with a Partner ACS R6. It's a restaurant and all they want to do is add an AA to answer incoming calls and send to the proper extensions. No sweat, right??
So, It's a simple set up:
I have added a Partner messaging module and a 5 module case. I have added the messaging module in slot 1 (to be able to add the AA for day and night messages). There are only 4 phones in use.
Now here's where I think I may have gone wrong...
I found an old thread on here that said to pool the sets do this:
Create a calling group #502
call it group 4 (They added it would be Ext. 74)
add Ext. 11 and 12, assigned.
So, #502-4-11-1, then 12-1.
Then in Partner Messaging I created mailbox 74 "with a phone"
Then in the ACS I looked at #306 to make sure EACH voice mail port pointed to itself.
There's no message recorded on 74 since they will answer the calls during business hours.
I then set up #206 to cover the lines. I had to add them to group 7 to get the messaging module to answer the calls. I'm wondering if this is where things went wrong? Now it will answer the call just fine the first call. The second call it will answer, transfer, then when the handset is picked up the user hears an auto dial like its calling out. The next call gets a fax tone! Then it rings through. Crazy.
Selector code 1 transfers to (2) extensions at the "To Go" counter, in this case Ext. 11 and 12. Selector code 2 transfers to the Hostess stand for reservations. That's it.
I give up. So, if anyone has suggestions, I'd sincerely appreciate it!
I'd like to upgrade them eventually. I have about a dozen Partners still out there. I'm wondering if the Avaya Office IP is a good upgrade for everyone. Any opinions would also be appreciated! Thanks!
OK, I have hopefully an easy one that's driving me a bit crazy.
I have a customer with a Partner ACS R6. It's a restaurant and all they want to do is add an AA to answer incoming calls and send to the proper extensions. No sweat, right??
So, It's a simple set up:
I have added a Partner messaging module and a 5 module case. I have added the messaging module in slot 1 (to be able to add the AA for day and night messages). There are only 4 phones in use.
Now here's where I think I may have gone wrong...
I found an old thread on here that said to pool the sets do this:
Create a calling group #502
call it group 4 (They added it would be Ext. 74)
add Ext. 11 and 12, assigned.
So, #502-4-11-1, then 12-1.
Then in Partner Messaging I created mailbox 74 "with a phone"
Then in the ACS I looked at #306 to make sure EACH voice mail port pointed to itself.
There's no message recorded on 74 since they will answer the calls during business hours.
I then set up #206 to cover the lines. I had to add them to group 7 to get the messaging module to answer the calls. I'm wondering if this is where things went wrong? Now it will answer the call just fine the first call. The second call it will answer, transfer, then when the handset is picked up the user hears an auto dial like its calling out. The next call gets a fax tone! Then it rings through. Crazy.
Selector code 1 transfers to (2) extensions at the "To Go" counter, in this case Ext. 11 and 12. Selector code 2 transfers to the Hostess stand for reservations. That's it.
I give up. So, if anyone has suggestions, I'd sincerely appreciate it!
I'd like to upgrade them eventually. I have about a dozen Partners still out there. I'm wondering if the Avaya Office IP is a good upgrade for everyone. Any opinions would also be appreciated! Thanks!
