I am new to Octel and I have a question......When a caller enters the system and the AA prompt plays they dont touch anything, and then it hangs up on them....How and where do I change this setting? I have the books, but I can't seem to find it? I am a certified Nortel Tech and am VERY familiar with Meridian mail and Call Pilot.....not with OCTEL....
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HELP WITH SERANADE 1
- Thread starter AMGTEKIII
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1
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Hi.
If you make a printout of the profile of the actual COS for your AA use the command ".L PROF" in the update function.
The extension number, where you want to transfer the callers must be initiated before by ".A USER"in the update function.
The INFO table of the actual AA prfoile need to have added the number where the callers should be transferred to.
So, add this number in the INFO table under index 1 i.e. the "INTERCEPT MAILBOX".
Then it will work.
///doktor
See this profile - below - as an example...
COS 0 (MAILBOX COS)
6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
28 May use OFFSITE or PAGER message waiting notification.
44 PLAY and time stamp ALL MESSAGES in this mailbox.
48 May use AUTOMATIC MESSAGE COPY.
49 Automatically ERASE AUTO-COPIED MESSAGES.
54 May specify a PERSONAL ASSISTANCE mailbox.
64 This user may ERASE a message during ADDRESSING OPTIONS.
73 This MAILBOX has LANGUAGE OVERRIDE.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave an URGENT MESSAGE.
1 PDL INDEX VALUE 1
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE
DEFAULT . . . . . . . . . . . . . . . . . 1
INFORMATION TABLE 1
1 INTERCEPT MAILBOX NONE AA -intercept
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 10
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS 0
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
29 LANGUAGE NONE
31 OFFSITE ONLY IF URGENT NO
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If you make a printout of the profile of the actual COS for your AA use the command ".L PROF" in the update function.
The extension number, where you want to transfer the callers must be initiated before by ".A USER"in the update function.
The INFO table of the actual AA prfoile need to have added the number where the callers should be transferred to.
So, add this number in the INFO table under index 1 i.e. the "INTERCEPT MAILBOX".
Then it will work.
///doktor
See this profile - below - as an example...
COS 0 (MAILBOX COS)
6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
28 May use OFFSITE or PAGER message waiting notification.
44 PLAY and time stamp ALL MESSAGES in this mailbox.
48 May use AUTOMATIC MESSAGE COPY.
49 Automatically ERASE AUTO-COPIED MESSAGES.
54 May specify a PERSONAL ASSISTANCE mailbox.
64 This user may ERASE a message during ADDRESSING OPTIONS.
73 This MAILBOX has LANGUAGE OVERRIDE.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave an URGENT MESSAGE.
1 PDL INDEX VALUE 1
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE
DEFAULT . . . . . . . . . . . . . . . . . 1
INFORMATION TABLE 1
1 INTERCEPT MAILBOX NONE AA -intercept
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 10
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS 0
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
29 LANGUAGE NONE
31 OFFSITE ONLY IF URGENT NO
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