Help with M3904 handset needed ASAP!

[sharwal]

Hello all, we currently have a Nortel M3904, we can only seem to make calls handsfree (i.e. via speakerphone only), and I just cannot seem to you the handset for it, I tried picking up the phone off the hook but it would stay on speakerphone (it should come off speakerphone), I tried hitting handset, hanging up the phone and picking it up (again, should go into handset mode but it does not)

Any ideas??

 

[tnphoneman]

Is it plugged in the head set jack?

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[acewarlock]

Is the little lever coming up when you lift the handset?




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[Benho]

reset the phone

 

[phonedude10]

a bad handset cord can cause this to

 

[NastyNed2]

In the options list of the phone are Options 13 and 14. They control the behavior of the headset port on a call. One of those settings might help.