help with installing Cisco vpn client 4.6

[gf049]

Hi,

I'm trying to install Cisco vpn client 4.6 on my home PC to connect into the office. The Windows installer showed me an error message 28000: "before installing the Cisco Systems VPN Client 4.6.01.0019, you must uninstall the previous version of Cisco System VPN Client, using the Add/Remove Program Files option in the Control Panel. Then restart your system". My problem is that in the Add/Remove list, there is no VPN (I did install a cisco vpn client last year and later *deleted* it from my pc; maybe that's why the add/remove does not see it). I tried to "override" or "enforce" the installation by

TheSetUp.exe REINSTALL=ALL REINSTALLMODE=vamus

but still, Error 28000 popps up again. What else can I try?

your comments are appreciated,

 

[burtsbees]

When you uninstalled the previous client, did you go through the Add/Remove programs? Does it still show up in the Start-->All Programs? If it is there, then there should be an option to uninstall. If you did Add/Remove Programs, then do a regedit and ctrl-f and search for cisco (if this is the only cisco thing installed on the computer), and delete all registry keys.

Burt

 

[gf049]

thanks burtsbees.

no, when I uninstalled the old client I didn't go through the Add/Remove program, I just deleted the directory. and I guess that's the problem.

and no, Start-->All Program shows no vpn (cisco).

I did have regedit'ed and deleted all cisco keys.

after all this the 28000 error still shows and windows installer makes no further progress and stops there.

 

[burtsbees]

What about in Program Files? Also, try reinstalling the same version again, and if it installs, the do the Add/Remove Programs.

Burt

 

[gf049]

hmmm...still not work, it is not in Program File and I no longer have the previous version of vpn client. I wonder how the installer discovered that there is a previouse installation? that piece of information must have been stored somewhere. If so maybe I could fool the installer by removing that piece of information.

 

[burtsbees]

...then do a regedit and ctrl-f and search for cisco (if this is the only cisco thing installed on the computer), and delete all registry keys."
I suggested this in my last post. This is how the system detected the Cisco client. You can try a registry cleaner, which would help too.

Burt