Help with hunt groups 2

[welshman213]

Hi all,

Sorry to both you on such a simple topic.
I need to set a hunt group up with 3 agents, but we need to have the calls delivered so user 1 always takes the call unless busy/no answer then 2 then 3.

I have set it up on temp as mia but this is not what I want to do.

Any ideas?

Thanks

John

 

[skara]

Hi

In the hunt group set the group type as ddc.

 

[welshman213]

skara,

Cheers mate, just what I needed.
I assume this with hunt through if you dont answer, but how do you change the number of rings before it skips on?

Thanks

John

 

[mcopini]

Nope,
a DDC hunt-group will not ring all the members one by one:
the call will be offered to the first available station in the hunt group. If that station doesn't answer, the call will go to the hunt-group's coverage path. So be sure to administer a coverage path to the hunt-group.
Tip: put a coverage-answer group in the coverage path with all the hunt-groups members in it. This way, all the members will ring at once if the first one doesn't pick up the call.
Good luck, need more help on this; let me know.


Kind Regards,
Maarten Copini

http://www.effecta.nl

Home is were you end up when you've got nothing better to do

 

[welshman213]

Maarten,

Thanks for your answer, this seems like the right idea to me. How do I add a cover-answer to a cover path?
I see you can add other cover paths but not answer groups.

Thanks in advance

John

 

[WaltBe]

Create a coverage answer group ("add cov ans 1&quot and add the group members. Then "add coverage path next" and put in point 1 a station en point 2 "c1" (=coverage answer group 1) as point. When used is first rings on station, then all members of the group.

Walter

 

[welshman213]

WaltBe,

This is what I thought, but since I would have have a cover path 1 and an answer group 1, which would it go to?

Thanks

John

 

[marcell55]

A coverage answer group is a point of coverage in a coverage path. Therefore, when a caller hits cover-path 1, the first point of coverage is cover-answer group 1 and it will ring there.

So, the answer to your question is that it's both. Cover Answer group 1 is a part of the cover path,therefore you must go through one to get to the other.

 

[welshman213]

marcell55,

Sorry mate, I think I am probably confusing myself here.

So if I have coverpath 1 covers to audix
cover path 7 covers to c1
cover answer group 1 rings at both stations.

If a station has cover path 7 do i assume it will cover to the answer group and not to cover path 1.

ope this seesm logical

Thanks in advance

John

 

[marcell55]

Yes, if cover path 7 has it's first point as c1, then it will cover to the answer group.

In a cover path, any point starting with c means cover-answer group. So if c1 is in the cover path, then it means cover answer group 1.

 

[welshman213]

marcell55,

Cheers mate, enjoy your star.